Services Management

NAVIGATING YOUR COURSE

You're in complete control of when you study, and when you graduate. Watch the video to see how easy it is.

NAVIGATING YOUR COURSE

You're in complete control of when you study, and when you graduate. Watch the video to see how easy it is.

Services differ from physical products, and the ways we promote them are also different. But even for companies selling only physical goods, service delivery provides important competitive advantage.

Introduction To Services
Service Blueprinting
Managing Service Environments
Managing Service Personnel
Managing Services Processes
Measuring Service Performance

Course by award winning
Professor Dr Rohan De Pallant

$ 0

3 Months Access
Student Workbook
Study Groups
Certificate of Completion

On completion receive the Certificate of Attainment, and be accredited to display the following distinction

John SMITH
Introduction To Services Management

Study with a friend

It's a great idea to study with a friend or business partner, to help learn and workshop ideas together.

SERVICES
MANAGEMENT

A short comprehensive course on marketing and managing service based businesses.

Services differ from physical products, and the ways companies promote them are also different. But even for companies that sell only physical goods, their service delivery provides important competitive advantage.

Introduction To Services
Service Blueprinting
Managing Service Environments
Managing Service Personnel
Managing Services Processes
Measuring Service Performance

Study with a friend

Even though this course is free you'll be learning a lot.

It's a great idea to study with a friend, or your business partner, to help you learn and workshop ideas together.